General Terms and Conditions

PREAMBLE

These general terms and conditions of sale govern the contractual relationship between LAURINE ROBIN JOSEPH, hereinafter referred to as “the Service Provider”, and its clients, whether professionals or individuals, hereinafter referred to as “the Buyer”, within the framework of the provision of graphic design services and the sale of digital packs. Any order placed with the Service Provider implies unconditional acceptance of these general terms and conditions of sale.

ARTICLE 1 – PURPOSE

These general terms and conditions of sale apply to:

1. Custom graphic design services, including but not limited to:

   • Logo and visual identity design

   • Creation of print and digital materials

   • 3D design and graphic guidelines

2. The sale of standardized digital packs, including but not limited to:

   • Logo templates, brochures, mockups

   • Stationery files and communication materials

   • Ready-to-use illustrations and graphic elements

They prevail over any other general or specific terms and conditions, unless otherwise agreed in writing.

ARTICLE 2 – ORDERS

2.1. Digital packs

• The order is confirmed upon signing of the quote and payment of the deposit if the amount exceeds €1,500 or in the case of anticipated fees.

• Files are accessible via a download link or sent by email.

• No refund is possible after download.

2.2. Custom services

• The order is confirmed upon signing of the quote and payment of a 30% deposit if the amount exceeds €1,500 or in the case of anticipated fees.

• The production deadline is specified in the quote.

2.3. Validity of quotes

• Any quote signed by the Buyer is valid for a maximum period of one (1) year from its date of issue. After this period, the quote becomes void, unless a different validity period is expressly stated in the quote itself.

ARTICLE 3 – PRICES AND PAYMENT

3.1. Prices

• Prices are indicated in euros, excluding taxes (VAT not applicable, article 293 B of the French General Tax Code).

• Any additional costs related to requests not included in the quote will be subject to an amendment.

3.2. Payment terms

• Payment by bank transfer.

• For services: the balance is due before final delivery.

• Any late payment will incur penalties at the current legal interest rate (article L. 441-6 of the French Commercial Code).

ARTICLE 4 – INTELLECTUAL PROPERTY

4.1. Digital packs

• The Buyer obtains an exclusive, non-assignable and non-transferable use license.

• Prohibited actions include: resale, modification, redistribution to third parties.

4.2. Custom services

• Copyright is transferred to the Buyer after full payment, unless otherwise stated in the quote.

• The Service Provider reserves the right to use the creations for promotional purposes, unless objected to in writing.

ARTICLE 5 – MODIFICATIONS AND DELIVERY

5.1. Modifications

• Services: 3 rounds of modifications are included. Beyond that, modifications will be billed at €50 each.

5.2. Delivery

• Services are delivered within the timeframe agreed in the quote.

• Any delay attributable to the Buyer (delayed validation, resources not provided) may result in an additional charge.

ARTICLE 6 – RESPONSIBILITIES

6.1. Obligations of the Service Provider

• The Service Provider undertakes to provide services in accordance with professional standards.

• The quality of the deliverables depends on the resources provided by the Buyer (e.g., minimum 300 DPI resolution, validated texts).

6.2. Obligations of the Buyer

• The Buyer guarantees that they hold the rights to the elements provided (e.g., images, texts, logos).

• They undertake to respond to validation requests within the allotted timeframes.

6.3. Limitation of liability
The Service Provider cannot be held responsible for:

• Delays related to force majeure or the Buyer’s failures.

• Indirect damages (loss of revenue, data provided in low resolution, etc.).

• Unauthorized use of the creations or files by the Buyer, in violation of these GTCS, the French Intellectual Property Code and/or French and international law.

ARTICLE 7 – WITHDRAWAL RIGHT (B2C)

For consumers: 14-day withdrawal right from the date of the order, except for digital files delivered immediately after payment (article L.221-28).

ARTICLE 8 – GDPR COMPLIANCE AND PERSONAL DATA

Contractual documents are archived for evidentiary purposes. Collected data is processed in accordance with the GDPR. The Buyer has the right to access, rectify and delete their data by contacting: contact@laurinerobinn.xyz.

ARTICLE 9 – APPLICABLE LAW AND DISPUTES

These general terms and conditions are governed by French law. They are written in the French language. Should they be translated into one or more languages, only the French text shall prevail in the event of a dispute. In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the courts of Bordeaux shall have sole jurisdiction.

ARTICLE 10 – ACCEPTANCE

Validation of the order constitutes express acceptance of these general terms and conditions of sale. The French version is binding.